Your privacy is not merely a legal obligation for surewin — it is our moral responsibility. This document clearly explains how we collect, use, store, and protect your personal data.
SureWin ("we", "Platform") respects the privacy of every user who registers or interacts with our platform. This Privacy Policy ("Policy") explains in detail how we handle your personal information from the moment you first visit the SureWin website through to after you stop using our platform.
This policy applies to all services provided by surewin, including the main website at surewin.ng, the surewin mobile app for Android and iOS, and all customer support channels. By using any part of our platform, you agree to the terms stated here. If you do not agree, please stop using the platform and contact us to delete your account.
We adopt Malaysia's Personal Data Protection Act 2010 (PDPA) as the primary framework for managing the personal data of our users in Malaysia.
SureWin only collects data that is genuinely necessary to provide you with a safe, seamless, and responsible service. The following are the categories of data we collect:
| Data Categories | Primary Purpose | Retention Period |
|---|---|---|
| Identity Data | Registration & KYC | 5 years after account closure |
| Financial Data | Payment processing | 7 years (legal requirement) |
| Gaming Data | Verification & support | 3 years after session |
| Technical Data | Security & troubleshooting | 90 days |
| Cookie Data | User experience | Like cookie settings |
The data we collect is used solely for legitimate purposes necessary to operate the surewin platform. We do not use your data for purposes not stated here without obtaining your consent first.
SureWin does not sell, rent, or trade your personal data to any third party for commercial purposes. However, in the following limited circumstances, your data may be shared:
All third parties we work with are bound by strict data protection agreements and are required to handle your data to the same or higher privacy standards as surewin.
The security of your data is surewin's highest technical priority. We continuously invest in cybersecurity infrastructure to ensure your data remains protected at all times.
Your data is stored in secure data centres. All cross-border data transfers are protected by data transfer agreements that comply with internationally recognised data protection standards.
SureWin uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us recognise you and tailor your experience based on your preferences.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. Third-party cookies used by game providers are subject to their respective privacy policies.
As a surewin user in Malaysia, you have certain rights under the Personal Data Protection Act 2010 (PDPA) and our internal policies. We are committed to respecting and facilitating these rights.
You may request a copy of the personal data we hold about you at any time.
If any of your data is inaccurate or outdated, you have the right to request an immediate correction.
You may request deletion of your data when it is no longer required — subject to legal obligations.
You may opt out of having your data processed for direct marketing purposes.
You may request your data in a portable format for transfer to another service.
Any consent you have previously given may be withdrawn at any time without penalty.
To exercise any of the above rights, contact the SureWin support team via Live Chat or email at [email protected]. We will process your request within 30 working days.
The surewin platform is restricted to users aged 18 and above. We do not intentionally collect or store personal data of minors. If we discover that a child's data has been collected without a guardian's knowledge, we will delete that data immediately and close the relevant account.
SureWin reserves the right to update this Privacy Policy from time to time in line with changes to laws, technology, or our operational practices. Any significant changes will be communicated to you via your registered email or a prominent notice on the website within a reasonable period before the changes take effect.
The "Updated" date at the top of this document will always reflect the latest version. We encourage you to review this page periodically. Your continued use of the SureWin platform after any amendments take effect will be deemed acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your personal data rights, the surewin data protection team is ready to assist you.
Data protection is not merely a box to tick — it is a daily practice embedded in every layer of the surewin platform.
All data moving between your device and surewin's servers is secured with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
SureWin operates on the basis of trust. Your personal data has never been and will never be sold, rented, or traded to any third party for commercial gain.
You may access, correct, or request deletion of your data at any time. Our team processes all requests within the stipulated timeframe without unnecessary questioning.
Only surewin staff who require access to your data to perform their authorised duties are granted such access. The "least privilege" principle is enforced technically, not merely as a written policy.
All of surewin's data management practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your rights as a Malaysian are fully protected.
Surewin's data security infrastructure undergoes regular independent audits by accredited third-party cybersecurity firms to ensure the highest standards are consistently maintained.
This Privacy Policy should be read alongside the following documents for a complete picture of how surewin operates.
Now you know how we handle your data responsibly. Join surewin and enjoy 1,200+ games with complete confidence.