At surewin, we believe the best entertainment is healthy entertainment. This page is our written commitment to you — not merely to comply with regulations, but because we genuinely care about the experience and well-being of every one of our players.
Surewin believes that online betting should be an enjoyable form of entertainment — not a source of stress, not a cause of financial hardship, and not something that disrupts your daily life. That is why we invest in tools, policies, and a team that genuinely helps our players stay in control.
Most people who play online never run into problems. They play within limits they set for themselves, enjoy the thrill of the game, and maintain a healthy, balanced lifestyle. But we also recognise that for a small number of players, gaming habits can escalate into something more serious — and that is something we take very seriously.
Nobody wants to admit that the game has started controlling them rather than the other way around. Early warning signs are often overlooked because they creep up gradually. That is why surewin provides early prevention tools — so you can act before a small habit becomes a bigger problem.
What we offer goes beyond just linking to this page and forgetting about it. The surewin support team is trained to identify and address problem gambling issues. If you or someone you know appears to need help, do not wait — reach out via Live Chat and we will assist you in a professional, judgment-free manner.
Problem gambling occurs when a person can no longer control the time, money, or energy spent on betting activities. It is not about how much you wager, but about the impact that wagering has on your life. Someone who bets small amounts but cannot stop when they need to can also be considered to have a problem.
It can start with a single session that just "doesn't feel like stopping", then grow into a habit that is hard to break. Risk factors include life stress, pre-existing financial difficulties, or simply the ease of access that a platform at your fingertips provides. surewin will not pretend this does not happen — instead, we are committed to helping.
All of surewin's self-control tools are accessible directly from your Account Settings page on the platform or app. You do not need to contact support to activate them — control is entirely in your hands. Here is how to use them effectively:
Go to the Account Settings or Profile menu on the web platform or app.
You will find all self-control tools in a dedicated section that is easy to access.
Set a deposit limit, loss limit, or session time limit based on your budget and preferences.
Limits that are set will take effect immediately. Limits that reduce your capacity cannot be increased within a 24–72 hour waiting period.
Ask yourself honestly. If you answer "yes" to several of the questions below, it may be time to speak to someone or make use of the limit tools we provide.
Surewin is a platform for users aged 18 and above only. If you share a device with children or teenagers, we encourage the following steps:
All these tools are free, easy to activate, and available directly within your surewin account — no need to contact support first.
Set the maximum amount you can deposit per day, week, or month. This limit takes effect immediately and helps you manage your gaming budget more wisely.
Free Instantly ActiveDecide how much you are willing to lose within a set period. Once the limit is reached, you will not be able to continue wagering until the limit period expires — no exceptions.
Free Instantly ActiveSet how many hours per day or per week you want to play. The platform will alert you when you are approaching your limit and will restrict access once the limit is reached.
Free AdjustableNeed a short break? Activate a Temporary Break for 24 hours, 48 hours, or 7 days. During this period, your account remains active but access to games is fully suspended.
Free Instantly ActiveFor a longer break — 30 days, 90 days, 6 months, or permanently — use Self-Exclusion. During this period, you will not receive any promotional communications from surewin.
Free Long-TermReview your full history of deposits, wagers, wins, and losses at any time. This transparency helps you make an honest, objective assessment of your gaming habits.
Free Currently AvailableWe have compiled the most frequently asked questions on this topic. If your question is not listed here, our Live Chat is available 24/7.
We offer over 1,200 exciting games, alongside self-control tools that ensure your gaming experience remains healthy and within your control.